Last Updated: 6 August 2026

Coleman South Africa (“we”, “our” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”), and other applicable South African legislation.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Coleman South Africa is responsible for determining how your personal information is collected, used and protected when you interact with our website.

If you have any questions about this Privacy Policy or your personal information, please contact us using the details provided below.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

• Full name
• Email address
• Telephone number
• Billing and delivery address
• Company name and VAT number (where applicable)

Order Information

• Products purchased
• Order history
• Delivery information
• Payment status
• Returns, refunds and warranty records

We do not store your full credit or debit card details. Payments are securely processed through trusted third-party payment providers.

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser and device information
• Pages visited
• Website activity
• Approximate location
• Cookies and similar technologies

3. Why We Collect Your Information

We collect and process your personal information to:

• Process and deliver your orders
• Respond to enquiries and provide customer support
• Process returns, refunds and warranty claims
• Improve our website and services
• Prevent fraud and protect our business
• Meet our legal and regulatory obligations
• Send marketing communications where you have subscribed to receive them

We only process your information where it is necessary to provide our services, meet our legal obligations, protect our legitimate business interests or where you have provided your consent.

4. Sharing Your Information

We only share your personal information where it is necessary to provide our products and services.

This may include:

• Payment service providers
• Courier and delivery companies
• Website hosting providers
• Email marketing platforms
• Analytics and advertising providers
• Professional advisers
• Government or regulatory authorities where required

Some of these providers may process information outside South Africa. Where this happens, we take reasonable steps to ensure your information remains appropriately protected.

We do not sell or rent your personal information to third parties for their own marketing purposes.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Keep the website functioning correctly
• Remember your preferences
• Analyse website traffic
• Improve your browsing experience
• Measure the effectiveness of our marketing

We may use services including:

• Google Analytics 4
• Google Ads
• Google Merchant Center
• Microsoft Clarity
• Meta Pixel (where enabled)

These services help us understand how visitors use our website and improve our products, services and marketing.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Information Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, disclosure, alteration or destruction.

Our security measures include secure hosting, SSL encryption, password-protected systems, restricted access and ongoing security monitoring.

If a security incident affects your personal information, we will investigate it promptly and provide any notifications required under POPIA.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to:

• Provide our products and services
• Maintain order and transaction records
• Meet legal, financial and regulatory obligations
• Resolve disputes
• Protect our business

When information is no longer required, it is securely deleted, destroyed or anonymised.

8. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information where appropriate
• Object to certain types of processing
• Withdraw consent for marketing communications at any time
• Request information about third parties with whom your information has been shared, where applicable

We may need to verify your identity before processing your request.

9. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

Any updates will be published on this page together with the revised Last Updated date.

11. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights under POPIA, please contact us.

Coleman South Africa

Email: sales@coleman.co.za

Website: www.coleman.co.za

If you believe your personal information has not been processed in accordance with POPIA, you may also lodge a complaint with the Information Regulator (South Africa).

Website: https://inforegulator.org.za/

POPIA Complaints: POPIAComplaints@inforegulator.org.za

General Enquiries: enquiries@inforegulator.org.za