Frequently Asked Questions
Find answers to common queries about Coleman products, warranty claims, purchasing options, repairs, spare parts, payment methods, delivery, returns, and more. If you need further assistance, feel free to contact us!
There is a problem with my Coleman product, and it is still under warranty. What should I do?
Answer: Please contact the retailer from which you purchased the product. Make sure to have your proof of purchase ready to make a claim under the warranty.
Can I purchase Coleman products directly from Coleman South Africa?
Answer: Yes, you can buy Coleman products through our online store or at selected retailers across South Africa. Visit our product pages for more details on availability.
Is there a service center where I can bring my Coleman product for repairs? Answer:
Answer: Currently, repairs should be handled by returning the product to the retailer where it was purchased. Please check with your retailer for further repair options or contact us if you need assistance.
Is this Coleman product still available for purchase in South Africa?
Answer: To view the most up-to-date list of available products, please check our website for the current Coleman product range in South Africa.
Where can I find spare parts for my Coleman product in South Africa?
Answer: Spare parts for Coleman products can be found on our website. If a specific part is not listed, it means it is currently not available through us.
How do I care for my Coleman product?
Answer: Proper care can extend the life of your Coleman product. Be sure to follow the manufacturer’s instructions for cleaning and maintenance. For detailed product care information, visit our product guides section https://coleman.co.za/coleman-care-cleaning/
What payment methods do you accept?
Answer: We offer the following payment options for your convenience:
- Visa and Mastercard: Securely pay via card at checkout.
- Payflex: Split your payment into 3 or 4 interest-free installments. Select Payflex at checkout and follow the prompts. Learn more about Payflex here.
How do I pay online using Payflex?
Answer: To use Payflex, simply choose it at checkout. You can split your payment into 3 or 4 interest-free installments. Follow the prompts to complete your purchase.
What are the delivery times and costs?
- Delivery Times: Orders are processed and delivered within 7 working days.
- Delivery Costs: Free shipping is available on orders over R500. Orders under R500 will incur a delivery fee, which will be calculated at checkout.
Do you offer special pricing on large quantity bulk orders?
Answer: Yes, we offer wholesale pricing for bulk orders. Please contact us with your specific requirements for pricing and further details.
Do you offer international shipping?
Answer: We only offer shipping within South Africa. For assistance with cross-border orders, please contact our team directly, and we’ll be happy to help.
Can I return a product?
Answer: We accept returns in accordance with our return policy. Please review our return policy for detailed information on how to initiate a return.
I have a question that isn’t covered in your FAQs. What should I do?
Answer: If you have any additional questions or need further assistance, please don’t hesitate to contact our customer support team here. We’re happy to help!